By ordering from Blck Cocoa Bakes, Ashe Foods L.L.C, you agree to the following terms & conditions: Payment is needed to confirm online order. We may require a deposit for all orders. For all orders that require a deposit, if not paid, the order will not be confirmed. Otherwise all orders are paid in full prior to receiving goods unless noted. We reserve the right to cancel any order. Customers will be contacted if the order is cancelled. Order confirmation and receipt of your invoice is the same as confirmation of your order. Deliveries are made by hand on the date specified in your order. All deliveries are undertaken by Blck Cocoa Bakes or USPS or FedEx (for shipping orders). Please be sure to add special delivery directives (such as drop-off to a venue, office, or apartment) as needed to ensure that you receive your order. Please ensure someone is available at the delivery address on the day of your order; if there is no one available to receive your order, Blck Cocoa Bakes will proceed to cancel the order; customers will be notified. Blck Cocoa Bakes cannot accept any liability for the treatment of your order or mishandling once a delivery has been made and confirmed.
All our drivers are instructed in the correct handling of the products and will ensure that it is safely transported. All our products are baked to order, and we do not accept returns. Refunds, shop credit or a replacement order of the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your item upon arrival you must contact us within 24 hours of receipt. Blck Cocoa Bakes will not accept liability for any complaints made after this time. For custom orders, up to a 50% refund may be offered if the finished product is not satisfactory.
We reserve the right to use photographs of orders we prepare on our website, blog, and social media platforms. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will be happy to do so but you must let us know at the time of ordering. If you need to change the date or details of your order or cancel it completely, please contact us as far in advance as possible. Orders cancelled 7 days or more before the delivery date will receive a full refund on the order total; those cancelled within 3-6 days of delivery will be entitled to a 50% refund; those cancelled within 48 hours of the order date will not be entitled to a refund (although refunds and credit notes may still be provided at our discretion).